Original Message -----
From: "Kristin Tilley" <firstname.lastname@example.org>
Subject: Feedback: Clare Walsh
Thank you very much for organizing our Rajasthan holiday. You provided us a feedback form, but I thought it would be easier to do by email.
Firstly on our driver. Mohan is excellent. Very calm and respectful and also very happy to do whatever we asked. He was courteous, punctual and well groomed. We always felt very safe (and that is saying something on Indian roads!). He is an asset to your business and we would highly commend him to fellow travellers.
On accommodation. We really liked the hotel in Jodhpur. Very comfortable rooms, good restaurant ( for dinner, the breakfast is very ordinary) and service. Highly recommended.
In Jaisalmer the hotel is very impressive, but is expensive given the lack of hot water and that electricity is randomly cut without warning. We also did not like having to change rooms on the second night.
In Jaipur, the hotel was disappointing. We were given a room in the reception area, so it was very noisy, particularly in the mornings. Also, the towels were old and thread bare, and soap, moisturizer etc were not replaced after the first day.
In Agra the hotel was very nice and the service was excellent.
Most of the local agents that greeted us at the beginning of each new city were very good, particularly in jodhpur. The Jaipur agent was not impressive, almost rude.
On guides: Sandeep in Jodhpur was a stand out. He instinctively knew what we liked and didn't, made sure we were enjoying ourselves and never tried to push us into anything we didn't want to do. Tanu in Jaisalmer was also very good, as was our guide in Jaipur. The guide in Udaipur was knowledgeable and friendly, but we were uncomfortable being taken to shops we did not want to go to. For example, we thought we were being taken to see how miniature paintings are done, but ended up getting a very hard sell from the shop owner to buy paintings and carpets etc. Our guide in Agra was friendly and knowledgeable.
And finally, the itinerary you prepared for us was excellent, exactly the right time in each city.
So, thanks once again.